Refund policy

RETURN & REFUND POLICY

At VYDRAH, customer satisfaction is important to us. Please review this Return & Refund Policy carefully before making a purchase. By placing an order through our website, you agree to the terms outlined below.

90-DAY MONEY-BACK GUARANTEE

Every product sold at vydrah.com is covered by a 90-day money-back guarantee. If a product isn't working for you, ollow the steps under Claim and Return Deadlines and How to Claim below. It can be opened or used, and it does not matter how much is left. A subscription price, a bundle price, or a promotional discount does not affect your guarantee. If we need the product back, the return shipping is on us.

The guarantee refunds the price you actually paid for the product. It does not refund shipping, and it does not pay out at list price on a discounted order.

ELIGIBILITY

This guarantee applies to products purchased directly from vydrah.com. Products bought from Amazon, other marketplaces, or any other retailer are not eligible, and we cannot verify the authenticity or condition of products we did not sell you. Bulk and wholesale orders are not eligible.

CLAIM AND RETURN DEADLINES

Guarantee claims can be made from 28 days to 90 days after the date your order was delivered, so the product gets a fair try. The date we receive your email is the date of your claim.

If we ask you to return the product, we issue a return authorization. The authorization is valid for 14 days, and your return must reach us within 30 days of the date it was issued. A return shipped after the authorization expires, or received after that period, cannot be refunded.

HOW TO CLAIM

Email hello@vydrah.com with your order number, a short note on what didn't work for you, and a photo of the product. Some products have extra steps; these are listed under Product-Specific Terms below. Before we refund, we may first offer to help you get the best from your product. You can still choose the refund.

We review every claim and will tell you whether we need the product returned. Items returned without prior authorization cannot be accepted and cannot be returned to you. If we ask for a return, the return shipping is on us: we'll send you a prepaid label, or refund your standard tracked postage with your refund.

Once your claim is approved, and your return reaches us if we asked for one, we refund to your original payment method within 5 business days. Sales tax, VAT or GST collected at checkout is refunded with the product price. Your bank or card issuer may take additional time to post the funds to your account.

If more than 15 business days have passed since your refund was approved, contact hello@vydrah.com.

BUNDLES

The guarantee covers the full bundle, including any item received free as part of a promotion.

If we ask for a return, all physical items from the order must be returned together. Any item not returned is deducted from the refund at the standard single-item price, not at the bundle rate. Free physical gifts that came with the order must be returned too. Any free gift not returned is deducted from the refund at the value shown on the product page. Free digital gifts (such as our guides) don't need to be returned and are not deducted.

SIZING

Please check the size chart on the product page before you order. We don't offer size exchanges. If an item doesn't fit, email hello@vydrah.com within 14 days of delivery and we'll send return instructions. Return it unused, in its original packaging, at your cost, and we'll refund the product price once it reaches us. You can then order the right size.

SUBSCRIPTIONS

For subscription products, the guarantee applies to your first order, for 90 days from its delivery date. Later shipments are not covered by the guarantee.

You can cancel your subscription at any time and there is no minimum number of shipments. A guarantee refund cancels your subscription automatically - you do not need to cancel separately.

LIMIT - ONE CLAIM PER CUSTOMER

The guarantee may be claimed once. Claims are matched on email address, payment method, and delivery address. Once a guarantee refund has been issued, later orders of this product are not covered.

RETURN SHIPPING

When we ask for a return under the guarantee, we pay the return shipping. Returns for the wrong size are paid by you. Original shipping charges are not refunded.

Use a trackable shipping method. Refunds are issued once your return reaches us. VYDRAH is not responsible for returned packages that are lost, stolen, delayed, or damaged in transit, and a return we do not receive cannot be refunded.

REFUSED AND UNDELIVERED ORDERS

Refusing delivery is not a guarantee claim. If a package is refused, or is returned to us because the address entered was incorrect or incomplete, we refund the order minus the cost of shipping it to you and back once the package reaches us, or reship it once you pay the cost of shipping again.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery.

If your item arrives damaged or defective, or is not the item or size you ordered, email hello@vydrah.com within 5 days of delivery with your order number, a description of the issue, and clear photos of the product and packaging (for a problem with how a product works, a short video helps). We will replace it at our cost.

This is handled separately and does not use up your guarantee. We may request additional information before approving a replacement or refund.

ONE REMEDY PER ORDER

An order can be resolved once. An order that has been refunded, replaced, cancelled, or resolved through a payment dispute is not eligible for a further refund or replacement under any section of this policy.

NON-REFUNDABLE CHARGES

- Original shipping charges.
- Return shipping on size returns.
- Duties, customs charges, and import fees on international orders.

FRAUD PREVENTION & CHARGEBACKS

We may refuse refunds, replacements, future orders, or account access where we reasonably believe there has been return abuse, excessive refund activity, repeated claims across accounts or payment methods, fraudulent claims, false damage reports, chargeback abuse, or unauthorized transactions.

Please contact us first at hello@vydrah.com so we have a reasonable opportunity to resolve any issue before you initiate a payment dispute. Where a dispute is filed, we respond with our delivery records, order records, and claim correspondence. A dispute does not entitle you to a second refund of the same order.

UK, AUSTRALIA, NEW ZEALAND AND CANADA CUSTOMERS

Depending on where you live, you may have rights that this policy cannot limit, for example a 14-day right to cancel under the UK Consumer Contracts Regulations, the consumer guarantees under the Australian Consumer Law and the New Zealand Consumer Guarantees Act, and provincial consumer protection laws in Canada. Nothing in this policy limits or excludes any rights that cannot be waived under applicable consumer protection law.

PRODUCT-SPECIFIC TERMS

SteadyDial Knee Sleeve: if your order included The 4-Week Steady Knee Plan, include your filled-in steadiness tracker (page 10) with your claim.

CONTACT US

For questions regarding returns, refunds, or orders:

VYDRAH Support
Email: hello@vydrah.com