Shipping policy

SHIPPING POLICY

VYDRAH is committed to delivering your order efficiently and transparently. Please review this policy to understand how we process and ship your items.

WHERE WE SHIP

We currently ship to the United States, the United Kingdom, Canada, Australia and New Zealand.

PROCESSING TIME

Orders are processed within 1 to 2 business days. Orders placed on weekends or holidays begin processing the next business day.

Processing may take a few extra business days while we are restocking, during promotions and sales, over holidays, or at times of unusually high demand. If an item you ordered is temporarily out of stock we will email you with the expected date.

If we cannot ship your order within 30 days of purchase, we will contact you and you may either accept the new date or cancel for a full refund.

DELIVERY TIME

United States: 5 to 7 business days after dispatch.
International: 7 to 15 business days after dispatch, depending on destination and customs.

All delivery times are estimates and are measured from dispatch, not from the time you order. Restocking periods, peak seasons, and carrier backlogs can add a few extra business days. We are not responsible for delays caused by carriers, customs, weather, or other events outside our control.

SHIPPING RATES

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. When a free-shipping offer applies to your order, checkout shows your shipping as free. Original shipping charges, if any, are not refunded on a return.

INTERNATIONAL ORDERS

Where the law requires it, we collect VAT or GST at checkout (for example, UK VAT on orders up to £135), and it is shown before you pay. Any other duties, customs charges, or import taxes are set by your country, are collected by the carrier or customs authority, and are your responsibility. They are not refundable.

If a package is abandoned at customs or returned to us because charges were not paid, we refund the order minus the cost of shipping it to you and back once the package reaches us.

ORDER TRACKING

Once your order ships you will receive a confirmation email with a tracking number. Tracking can take up to 48 hours to show its first scan.

LOST PACKAGES

If tracking shows no movement for 10 business days, or your package has not arrived within 10 business days of the estimated delivery date, email hello@vydrah.com with your order number. We will open a claim with the carrier and reship or refund your order once the carrier confirms the loss.

Claims must be reported within 30 days of the estimated delivery date.

DAMAGED OR DEFECTIVE ON ARRIVAL

If your order arrives damaged or defective, or is not the item you ordered, see "Damaged, Defective, or Incorrect Items" in our Return & Refund Policy. We will replace it at our cost.

PACKAGES MARKED DELIVERED

If tracking shows delivered and you cannot find your package, please check with your household, neighbours, and building management, and allow 48 hours — carriers sometimes scan early. If it still has not appeared, contact us within 7 days of the delivery scan and we will investigate with the carrier.

INCORRECT OR INCOMPLETE ADDRESSES

Please check your shipping address before placing your order. We are not responsible for packages lost or undelivered because of an incorrect or incomplete address.

If a package is returned to us for this reason, we will reship it once you pay the cost of shipping again, or refund the order minus the cost of shipping it to you and back.

RETURNS AND REFUNDS

Returns, refunds, and our 90-day money-back guarantee are covered in our Return & Refund Policy.

CONTACT

VYDRAH Support
Email: hello@vydrah.com